Get in touch

Last updated: 2026-11-03T08:50:34+00:00

Choosing a paper trail over a chat that nobody can go back and check, we have left this page without a phone number or contact form.

Email

Write to [email protected] for anything concerning this website: an error in the text, a broken link, a question about the privacy or cookie pages, or a page that pretends to be us.

Account, payment and bonus questions

These have to go through the gaming platform, not through us. Everyday questions are answered quickest through the live chat built into your account, while formal complaints and paperwork call for the platform's dedicated support address. From here we cannot reach into an account, so no email to us will open it, release a withdrawal or bring back a bonus.

What to include

• Give us the email registered to your account so the case is traceable.
• Note the precise moment it happened, date, time and your time zone.
• When the problem appears on screen, capture it with a screenshot.
• A transaction reference, needed if the query is payment-related.

Provide those four items and a case can typically be checked at once. Not including them means our opening reply is just asking for them, which burns an extra day.

Response times

There is no guaranteed hourly turnaround stated on this page. Timing makes a real difference, and a promise that lets you down at three in the morning leaves you worse off than an honest silence. We work through the queue strictly in arrival order.

Complaints

Should the platform's response leave your problem unsolved, put your request in writing and take it up through the operator's own complaints procedure. Once you have gone as far as that route allows, move on to the authority behind the licence, whose contact details are in the platform's footer.